What you need to know
Frequently Asked Questions
Product
What can I personalise?
You can make all our products as unique and fun as you want. Just pick a colour, initials, name or words to be embossed, different coloured straps and a range of charms.
What are your products made of?
Everything is made from PU Leather. PU is made by coating a backing fabric such as cotton, polyester with a flexible polymer and then treating it to look more like animal hide. Polyurethane upholstery is the most realistic imitation of genuine leather, with respect to hand, surface feel, and overall appearance.
Do you gift-wrap?
Yes, we can add a personalised message (at no extra charge,) and gift-wrapping for $5.
How do I know you have received my order?
You will receive the confirmation number via email.
Shipping
How long does the deliver take to send to my place?
Please visit https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
Do you offer express post?
Yes, we do offer express post for domestic shipping only. All shipping preferences can be selected when your order is completed.
How can I track my shipping?
Please visit https://auspost.com.au/mypost/track/#/search
What currency is used at FERNWORKS?
All payments are charged in AUD.
Do you ship overseas?
Yes we do, we ship worldwide.
How do you charge for your shipping?
Shipping cost depends on the Item and country. Domestic starts from $7.00 and international starts from $13.00 without tracking and $21.00 with tracking.
What is click and collect?
You submit the order online and collect the order direct in our store.
How much does click and collect cost?
Click and collect is free.
What do I bring with me when I collect items from your store?
To collect your order, you will need to show your photo ID such as driving license or passport and proof of your order confirmation.
Rings Collection
Start From 29$
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