www.fernworks.com.au is a website operated by X Pty Limited (ABN X) of INSERT REGSTERED BUSINES ADDRESS (“we”, “us” and “our”). We do everything we can to ensure you are not only happy with our products but that you love them. The following applies to help both of us.
Payment
(a) You agree to pay the purchase price specified on the website at the time that you place your order for the purchase of a product, and any applicable shipping and insurance charges based on the shipping options selected by you. All amounts are stated in Australian dollars. All purchase prices include Australian GST (where applicable). Shipping charges will be separately shown. (b) If the goods are being shipped to an address that is not in Australia, you or the addressee will be responsible for paying any other sales, use, goods and services, value added, customs, excise or similar taxes or charges (“Other Taxes”) imposed by any applicable government agency in the addressee state or country. We are unable to advise you on the amount of any Other Taxes, and you should contact the taxing authorities of the state or country that the Products are to be shipped to if you are unsure whether any Other Taxes will apply. (c) You must pay for the product online by credit card (we accept Visa, MasterCard and American Express) or PayPal. Your payment will be processed upon receipt of your order. The credit cards that are accepted from time to time will be described on the website. A transaction fee may apply for the use of certain credit cards and PayPal.
Cancellation of orders
Unforeseen supply problems or unexpected demand may occasionally result in a product being unavailable. If there is a delay in shipping your order, we will contact you by email as soon as possible to advise you of the reason for the delay. If this occurs, you may cancel your order at any time prior to when we ship the product to you.
Delivery
Any delivery times displayed on the website are estimates only.
Returns
You can return an item, for any reason, within 30 days of receipt. The return does not include any item that has been personalised /customised. If the item you wish to return is faulty, we will require either photo proof of the faulty item or provide you with a stamped, self-addressed post. You will then be offered a replacement or repair of the faulty item or a full refund. Any refunds will be transferred back to the original payment method, e.g. your credit card or PayPal account. Please note: We are unable to return or exchange an item that is not being returned or exchanged by the original purchaser.
Products
Please note that colours may vary due to lighting, screens and other factors. Our intention is to always represent our products correctly.
Warranties and liability
If any product fails to comply with the following promises within 30 days of your receipt of the product, you may return the product for a full refund. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
